Terms of Service

These Terms of Service (“Terms”) govern the purchase and use of digital marketing and related professional services provided by Executive Digital Services (“Executive Digital Services,” “we,” “us,” or “our”).

By purchasing a service from Executive Digital Services, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to these Terms, together with our Return, Refund & Cancellation Policy and Privacy Policy.

1. Services

Executive Digital Services provides digital marketing and related professional services, which may include:

• Search engine optimization (SEO)

• Local SEO and Google Business Profile optimization

• Website design and optimization

• Conversion rate optimization

• Landing page development

• Lead-generation systems

• Google Ads management

• Facebook and Instagram advertising

• Social media marketing

• Content creation

• Email marketing

• Marketing automation

• Lead nurturing and reactivation

• Marketing audits and strategy

• Analytics, tracking, and reporting

The exact services provided to a Client are determined by the service or package purchased and any additional written scope of work agreed upon between Executive Digital Services and the Client.

2. Scope of Work

Each service includes only the work described on the applicable service page, product listing, proposal, or written agreement.

Any work requested outside the agreed scope may require additional fees and Client approval before the additional work begins.

Executive Digital Services may recommend additional services when appropriate, but the Client is not obligated to purchase them.

3. Client Onboarding

After purchasing a service, the Client may be required to complete an onboarding questionnaire, attend an onboarding meeting, provide account access, or submit information and materials necessary for Executive Digital Services to perform the service.

Project timelines may not begin until all reasonably required information and access have been received.

4. Client Responsibilities

The Client agrees to provide accurate and timely information, approvals, account access, credentials, brand materials, content, and other resources reasonably required to provide the purchased services.

The Client is responsible for ensuring that materials supplied to Executive Digital Services may legally be used for the requested purpose.

Executive Digital Services is not responsible for delays caused by missing information, delayed approvals, unavailable account access, inaccurate information, or other circumstances within the Client's control.

5. Fees and Payment

Prices are listed in the currency displayed at checkout unless otherwise stated.

Payment is due according to the terms displayed at checkout or in a separate written agreement.

For one-time services, payment may be required before work begins.

For recurring services, the Client authorizes the applicable payment method to be charged according to the billing schedule agreed upon at purchase.

Applicable taxes may be added where required by law.

6. Recurring Services and Cancellation

Services sold on a recurring basis continue according to the billing frequency disclosed at purchase until cancelled in accordance with the applicable cancellation terms.

Cancellation of a recurring service prevents future renewals but does not automatically create a right to a refund for work already performed or a billing period that has already begun.

Any additional cancellation requirements disclosed on the applicable service page or in a separate written agreement also apply.

7. Advertising Budgets and Third-Party Costs

Unless expressly stated otherwise, advertising spend is not included in Executive Digital Services' management fees.

The Client is responsible for advertising budgets paid to platforms such as Google, Meta, or other advertising providers.

The Client may also be responsible for third-party expenses required for a project, including software subscriptions, plugins, domains, hosting, email platforms, CRM systems, stock assets, or other external services.

Executive Digital Services will disclose material third-party expenses requiring Client payment or approval where reasonably practicable.

8. Third-Party Platforms

Some services depend on third-party platforms, including search engines, social networks, advertising platforms, website platforms, hosting companies, analytics providers, email platforms, and other technology providers.

Executive Digital Services does not control these third parties and cannot guarantee their availability, policies, pricing, algorithms, functionality, account approvals, or continued operation.

Executive Digital Services is not responsible for losses or interruptions caused solely by changes, outages, suspensions, restrictions, policy changes, or other actions taken by third-party platforms outside our reasonable control.

9. No Guarantee of Marketing Results

Executive Digital Services will perform the purchased services with reasonable professional care.

However, marketing results depend on numerous factors outside our control, including competition, market demand, Client pricing, offers, reputation, sales processes, website performance, customer behaviour, advertising platforms, search algorithms, and economic conditions.

Unless expressly guaranteed in a separate written agreement, Executive Digital Services does not guarantee:

• A specific number of leads

• A specific number of customers or members

• A particular cost per lead

• Specific advertising performance

• Specific search-engine rankings

• Specific website traffic

• Specific social-media growth

• A particular amount of revenue

• A particular return on investment

Past performance or case studies do not guarantee future results.

10. Advertising and Platform Approval

Advertising campaigns and accounts may be subject to approval by third-party platforms.

Executive Digital Services cannot guarantee that an advertisement, account, website, product, or offer will be approved by Google, Meta, or another platform.

Where an advertisement is rejected, Executive Digital Services may make reasonable efforts to identify and address the issue when doing so falls within the purchased scope of service.

11. Intellectual Property

Unless otherwise agreed in writing, the Client retains ownership of materials originally supplied by the Client.

Upon full payment, final custom deliverables created specifically for the Client may be used by the Client for their business purposes, subject to any applicable third-party licences.

Executive Digital Services retains ownership of its pre-existing materials, processes, methodologies, templates, systems, frameworks, know-how, and other intellectual property developed independently of the Client engagement.

Third-party materials remain subject to their respective licence terms.

12. Portfolio and Case Studies

Executive Digital Services may request permission to reference completed work, performance results, or Client testimonials for portfolio or case-study purposes.

Confidential or non-public Client information will not knowingly be published without appropriate permission.

13. Revisions

Where revisions are included with a service, the number and scope of revisions will be stated in the applicable service description, proposal, or agreement.

Requests that materially change the original scope may be treated as additional work and may require additional fees.

14. Project Timelines

Any estimated completion dates are based on the information available when the estimate is provided.

Timelines may change due to Client delays, requested revisions, third-party approvals, technical issues, platform delays, changes in scope, or circumstances outside Executive Digital Services' reasonable control.

Executive Digital Services will make reasonable efforts to communicate material delays.

15. Confidentiality

Executive Digital Services will use reasonable care when handling confidential business information supplied by the Client and will use such information primarily for providing the agreed services.

Clients are responsible for using appropriate account-access and credential-sharing practices when granting access to third-party platforms.

16. Refunds

Refunds and cancellations are governed by the Executive Digital Services Return, Refund & Cancellation Policy and any additional terms disclosed with the applicable service.

17. Suspension or Termination of Services

Executive Digital Services may suspend or terminate services where reasonably necessary, including in cases involving:

• Non-payment

• Fraudulent activity

• Illegal activity

• Material breach of these Terms

• Abusive or threatening conduct

• Repeated failure to provide information or access necessary to perform the service

• Requests that violate applicable laws or third-party platform policies

Where reasonably practicable, Executive Digital Services will attempt to communicate the issue before terminating an engagement.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Executive Digital Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, the Client agrees to be responsible for claims arising from materials, instructions, products, services, representations, or business practices supplied or directed by the Client that infringe third-party rights or violate applicable law.

20. Governing Law

These Terms are governed by the applicable laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

21. Changes to These Terms

Executive Digital Services may update these Terms from time to time.

The Terms applicable to a purchase will generally be the version made available at the time of purchase, except where changes are required by applicable law or otherwise agreed with the Client.

22. Contact

Questions regarding these Terms or services purchased from Executive Digital Services may be submitted using the contact information provided on our website or through the contact information included with your order.

Last updated: August 18, 2026