Service Delivery & Shipping Policy

Executive Digital Services provides professional digital marketing and related services. Unless specifically stated otherwise on a product or service page, the services purchased through our website are delivered digitally and no physical products will be shipped.

Service Delivery

After completing a purchase, customers will receive an order confirmation at the email address provided during checkout.

Depending on the service purchased, the next steps may include:

• Completing an onboarding questionnaire

• Providing business and marketing information

• Providing access to relevant accounts or platforms

• Providing website, brand, or advertising materials

• Scheduling an onboarding or strategy meeting

• Approving materials required for the project

• Receiving reports, recommendations, files, or other deliverables electronically

Specific deliverables and requirements may vary depending on the service purchased.

Service Start Times

Work may begin after Executive Digital Services has received the information, payment, account access, approvals, and other materials reasonably required to perform the purchased service.

Any estimated completion or delivery timeframe begins after the required onboarding information and materials have been received unless otherwise stated.

Delivery Timeframes

Estimated delivery times may be provided on individual service pages, during onboarding, or in a separate written agreement.

Delivery timelines may vary depending on the scope of work, Client response times, required approvals, revisions, third-party platforms, and other circumstances reasonably outside our control.

If a significant delay occurs, Executive Digital Services will make reasonable efforts to communicate the updated timeline to the Client.

Digital Deliverables

Where applicable, completed work may be delivered through email, shared documents, cloud storage, website or advertising platforms, reports, dashboards, meetings, or other appropriate digital methods.

No Physical Shipping

Unless a product or service listing expressly states otherwise, purchases made from Executive Digital Services do not include physical goods and therefore do not require physical shipping.

Customers should not expect a physical package, shipping confirmation, tracking number, or delivery by a postal or courier service for digital marketing services.

Client Responsibilities

Clients are responsible for providing requested information, materials, approvals, and account access in a timely manner.

Delays caused by missing information, delayed approvals, unavailable account access, or other circumstances within the Client's control may extend the estimated service delivery timeline.

Questions About Your Service

If you have questions regarding the status or delivery of a purchased service, please contact Executive Digital Services using the contact information provided on our website or order confirmation.

Please include your name, business name, order number, and the service purchased so we can assist you.

Last updated: August 18, 2026