Refund policy

Return, Refund & Cancellation Policy

Executive Digital Services provides professional digital marketing and related services. Because our services involve time, planning, strategy, research, creative work, and other resources that may begin shortly after an order is placed, our refund policy differs from that of a physical-product retailer.

One-Time Services

For one-time services, including marketing audits, website optimization, lead-generation setup, local SEO setup, campaign setup, and other project-based services, you may request cancellation before work on the service has begun.

Once work has commenced, payments are generally non-refundable. If Executive Digital Services is unable to provide the purchased service, we will work with the client to determine an appropriate resolution, which may include rescheduling, a replacement service, service credit, or a full or partial refund where appropriate.

Monthly and Recurring Services

Recurring marketing services may be cancelled in accordance with the cancellation terms provided with the applicable service or agreement.

Cancellation stops future renewals and does not automatically entitle the client to a refund for services already provided, work already completed, or a billing period that has already begun.

Advertising Spend and Third-Party Costs

Unless expressly stated otherwise, advertising budgets, platform charges, software subscriptions, domain or hosting fees, and other third-party expenses are separate from Executive Digital Services' service fees.

Payments made directly to third-party platforms or providers are subject to those providers' own refund and cancellation policies and are not refundable by Executive Digital Services.

Marketing Results

Executive Digital Services will provide the services described in the purchased package or agreed scope of work. However, marketing performance can be affected by factors outside our control, including competition, market conditions, advertising platforms, search engines, customer behaviour, pricing, offers, sales processes, and changes made by third-party platforms.

For this reason, specific results—including a particular number of leads, customers, memberships, sales, search rankings, or amount of revenue—are not guaranteed unless expressly stated in a separate written agreement.

Dissatisfaction with marketing performance alone does not automatically qualify an order for a refund where the agreed services have been properly delivered.

Client Responsibilities

Clients are responsible for providing information, approvals, account access, content, brand materials, and other resources reasonably required to complete the purchased service.

Delays caused by missing information, delayed approvals, lack of account access, or other circumstances within the client's control do not automatically qualify the order for a refund.

Duplicate or Accidental Purchases

If you believe you accidentally placed a duplicate order or purchased the wrong service, contact Executive Digital Services as soon as possible and before work begins. We will review the circumstances and work with you to determine an appropriate solution.

Requesting a Cancellation or Refund

To request a cancellation or discuss a billing or service issue, contact Executive Digital Services using the contact information provided on our website or order confirmation.

Please include your name, business name, order number, and the service purchased so we can review your request.

Policy Updates

Executive Digital Services may update this policy from time to time. The policy applicable to an order will be the version in effect at the time of purchase, subject to applicable law.